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Live Nation

Live Nation

www.livenation.com
What is your customer experience with Live Nation?

Live Nation Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Live Nation has a 1.9 star rating based on 18 customer reviews and consumers are mostly dissatisfied; many Live Nation reviews mention refund requests, poor customer service, website errors, and security concerns.

Key Takeaways for Future Customers

  • Expect difficulty reaching a live person for customer service and refunds.
  • Website and checkout errors are commonly reported when buying tickets or VIP packages.
  • Verify venue safety and security policies before attending events.

Negative Feedback / Risk Areas

  • Frequent customer complaints about refunds and refund delays.
  • Problems with ticket transfers, voided tickets, and Ticketmaster handoffs.
  • Poor crowd control and security incidents at some venues.
  • High price level and support that is often automated or unreachable.

Positive Feedback

Some reviewers praise quick issue resolution in select cases, fast ticket access, and quality concerts when events run smoothly.

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Media from reviews

Live Nation - Complain about one of your drivers and bullying and self harming, another...
Live Nation - Complain about one of your drivers and bullying and self harming,... - Image 2Live Nation - Complain about one of your drivers and bullying and self harming,... - Image 3Live Nation - Complain about one of your drivers and bullying and self harming,... - Image 4Live Nation - Employee ruined nightLive Nation - Won't let me checkoutLive Nation - I feel that I deserve a refund or credit for the Chris Brown concert at...
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katherine C Gua

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker South Orange, New Jersey

Complaint about Tortuga vip package that I paid for

AI Highlights
  • Booked Tortuga VIP 3-day pass with Courtyard Marriott.
  • The hotel claimed dog-friendly, but it isn’t.
  • Seeking refund; Vibee: no refunds; Marriott: no dogs.

Booked Tortuga VIP 3-day pass plus Courtyard Marriott as part of the package (after having called the hotel to find out they were dog friendly). Today we found out they aren't dog friendly and will have nowhere to stay next week.

Vibee states no return at all. Marriott states they had renovations and new management, so no dogs anymore. Can a refund be issued? We have already left home.

As this vacation has several stops, we have no options; no one is willing to help us.

This was $6,000 down the drain. Very upsetting; there has to be someone who can help.

Loss:
$6
Cons:
  • No refund when they change accommodation

Preferred solution: Full refund

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Rick H Qjz
map-marker Charlotte, North Carolina

Ticket voided

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Bought a ticket through Live Nation, who keeps referring me back to Ticketmaster on the voided ticket. Ticketmaster sends me back to Live Nation. Problem not resolved.

Loss:
$120
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Don’t buy from live nation

View full review
Anonymous
map-marker Toronto, Ontario

Live nation causes a huge interruption in my show!

AI Highlights
  • Security failed to protect me; I was assaulted and removed.
  • There was entry chaos and crowd control.
  • Ticketing and footage requests were made.

Time stamped videos show how many times I had to get the attention of the security and after me being assaulted by the same person there de escalation tactic was to forcibly remove me from the spot I stood in line 11.5 hours to get!!! I have a video of security asking them to move sideways away and that was around close to 8:00pm and after a couple more time his girl pulling my pants down and getting punched in the head pinched in the side punched in the side!!! There was a head head guy who came down from behind the stage and confronted the pair in regards to their actions yet still they stayed there groping me and then at around 10pm was when someone made the decision to remove me!!

Need I remind everyone that I am on the rail facing forward with no need or reason to pay any attention to anything behind me!

Causing me to miss a good part of the show only to allow me to go back in to the stage section to a circumstance that I spent 11.5 hours all day lined up to avoid and that was being unable to view my show in a safe spot without being involved in all the chaos I accepted already that was going to going on around me!

Once again!!!

22nd in line for Oasis at 6:00am and #12 in line for SOAD at 8:30 ,Kyle Pelkey showed no control of the chaotic entry to this stadium for oasis he told the first 100 me being 22 that we would all be walked up to the rail comfortably since we were all there so early!! Huge lack of communication between different security companies running different parts of the venue,,,This didn't happen once you get your bag is checked it's a free for all, and they allowed fans who showed up way later to run towards the next gate under the ropes that were there to maintain security and control..no control!!

So tensions among the crowd were rising a lot of younger women were becoming anxious as the people annoying others pushing towards the front!Crowd control Kyle seems that I was an instigator to tempers rising while not accepting the fact he lied to the first group of 100 and also allowed the chaos that unfolded! Leaving whatever he had said to everyone towards the front all day anyway,,,up until that point that he was just saying what people wanted to hear!!! Fortunately his lack of control didn't stop me at Oasis from being front center as to why I show up so early and put the time in!!! so I can look forward and not worry about others!!! System of down while 12th in line at gate one At 8:30 once they checked our bags that's when Kyles qualification for crowd control shine!!! Because then everything you thought goes out the window,,, and hope that if you have PIT tickets you have to make sure you can Run like *** because it was awesome to see so many smiling Live Nation staff on the way ,all taking video of us running like silly people gasping for breath all kinds of people at different ages sprinting as fast as they can just to try and keep there spot in line they spent all day some of us, for most that didnt happen they were scattered all throughout the new line. lineup number four of the day just to get on the floor!!!

Halfway through deftones I addressed the live nation staff of the people grinding and pushing me one drunk bimbo trying to pull my pants down lol and yet I was made the problem because I was asking them to do their job! Pinching and pulling at my pants continues,,Yes they were busy but Im a fan and Im in the crowd! So after that guy punched me from behind there was a live nation female who seen it and ran , I thought for my safety but nobody came I had to say something myself and I again almost an hour later Kyle Pelkeys way of handling the issue because everybody in the stadium was still in chaos decided to stop my request for help was to just pull me out??? so I had to go out of the stadium 9:45 only to return to the show 4.5 songs later disrupting my whole experience because there is now crowd control at the Rodgers stadium!!! And I was yanked from my spot on the rail because they were purposely trying to annoy me so that they could get my spot!! And Live Nation allowed this???

Seems like the right staff to handle the right establishment!!! #sheeplstadium

Rodgers I guess is just as responsible for hiring a company to run there people circus with the best qualified people for the Job!!!

Thanks Live nation for wrecking my show!!!

And wasting my money!!

SOAD pre sale tickets for pit were 100$ more than GA tickets so I got a GA ticket 250$ then before the show the PIT tickets were 100$ less than my GA ticket soo all said and done, I wasted the GA ticket nobody used and bought a pit only to have Live Nation to allow this to happen!! Recognize that I lost the funds for the original pre sale GA ticket to buy a cheap floor that was 279$ wasted!

Were suppose to feel protected and safe ! And this obligation was failed by @livenation dealing with such a stupid stadium! And a lack of organization and control. Please I am requesting copies of the footage that I know liveNation has of fans running to the last lineup check point!!! One more thing!!!

For some reason they opened up a different gate first which allowed random people who arrived at 5pm to get from centre rail !!! So we who put time had to pick left or right of the stage ,,,another slap in face by Kyle Pelkey lied about the assurance of our positions in line so to only put in the time at a venue to have it not matter!

: Point one is that the establishment is not organized which caused a huge disruption in my show by failing to accommodate me after being assaulted and with continuous harassment from the same two people standing behind me while Im on the rail and then someone made the call to pull me from my spot and wrecking the rest of my show!! At least half !! Restricted view for the last half!

Just follow the link and you can see my video on Facebook or instagram Or actually

#sheeplestadium great videos there of the out of control at Rodgers!!!

{{Redacted}}

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Kevis Xpd
map-marker San Antonio, Texas

Language barrier and she lost her hearing during call and I received no phone call back.

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Definitely didn't expect these hiccups on your end. Very discouraging at this time. I'll try again next week.

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William B Ril

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need my verification atttempts reset

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I can't access my online account. I request you to reset my verification attempts. Please, will you reset my verification attempts, please?

User's recommendation: Call customer service number

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Kinslie Jde

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My son was assaulted at a concert at one of your venues

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AI Highlights
  • A pick tossed to him; his wrist twisted.
  • He has a sprained wrist and PTSD; he filed police reports; suspect is 18-year-old.
  • Security did nothing.

My son went to a concert of a heavy metal band from Japan and is if extra to meet the band. He had a special pick tossed to him.

A person next to him grabbed my sons wrist, twisted it and took it from him. My son has a sprained wrist, PTSD, and when he called venue no one cares. He filed police reports but the fat 18 year old lives in Seattle. Security did nothing.

How sad to pay so much money, get robbed, mugged, assaulted and have no one at the venue care about you.

Pretty pathetic. We have all the info on the *** that did this!

User's recommendation: This company does not care about its customers . Putting pictures of the fat pig who assaulted my son would get me in trouble. But I would love to have this fat *** go to jail for theft and robbery and asssult!

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Anonymous
map-marker Folsom, California

Got assaulted and robbed at concert

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Got assaulted as I caught a pick and security did not do a thing. I got a fractured wrist. This venue did nothing to help me or protect me!

User's recommendation: Bring your own guard

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Mick D Tcp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Form 1099-K amount total

AI Highlights
  • Line 1a 1099-K gross amount is from 2023.
  • 2024 gross amount should be $8,869.
  • Please check my account and advise.
Updated by user Apr 12, 2025

Answered all my questions to my satisfaction.

Original review Apr 07, 2025

The gross amount of third party transactions on Line 1 a of the 1099-K is from the year 2023 I believe. My records show the 2024 gross amount should be $8,869.

Please check my account and advise. Thanks, Mick.

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Anonymous
map-marker Ambridge, Pennsylvania

To change email

Could not help. Transferred me to corporate office but got disconnected no help at all. Will keep trying to change email address thanks

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Christophe Wbk

Transfer my tickets to someone else

I am unable to go to show tonight and want to give them to a friend

I am not sure how to do the transfer

User's recommendation: Talk to someone and

View full review
Jill Z Mku

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Employee ruined night

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AI Highlights
  • Purchased 3 Pink tickets; entry was hindered by rude staff.
  • StubHub claimed a full refund, but it was not issued after weeks of calls.
Live Nation - Employee ruined night
Contains 1 confidential file for company representatives

I purchased 3 tickets from Stubhub for me and 2 friends to attend a pink concert on September 19th, 2023 in Philadelphia P.A. I had not attended a concert in a few years so I had a bit of trouble pulling up the tickets which had to be scanned for us to enter.

The man that was working accepting tickets was extremely rude, had a horrible attitude, and had very foul language. He told me I would need to go a few blocks (bases) away to speak with someone at the desk of Ticketmaster because my email confirmation was not suitable because he had to scan each ticket. I understood he was only following rules and I told my 2 friends to wait there and I would be right back after I go to Ticketmaster like he asked. I walked a few blocks away to ask for Ticketmaster to show me where I was able to get the scannable barcode to my tickets.

When I got there the Ticketmaster booths were closed. I spoke with a guy named Al who assisted me.I thanked him and told him the man at 1st base was being extremely rude and even was cursing and had a bad attitude and he apologized and told me to enjoy the show. My friends were still waiting around at the 1st entrance so I went back to show the man my tickets. When I showed him my tickets, I asked if I could talk to his manager.

This made him furious because he knew it was because of the treatment he was giving me. He pointed at his shirt which said supervisor and told me to exit because now I was not allowed into the event (so we were never even allowed to see our seats). I began crying my eyes out being so upset and even felt like ending my life that night. We were not welcome in and I couldnt have been more upset.

I took a picture of the man, and walked away and cried. The next day I called stubhub and they told me they issued me a refund, Weeks later I called again to explain no refund was sent. After speaking to the rep for 4hrs. he told me he me he issued me a full refund and was extremely helpful.

It has now been almost a month and no refund. Yesterday I called Stubhub and was told they could not give a refund because they sold me the tickets and they were valid, and anything that I encountered was not their fault. They told me that the man whom I encountered this horrible experience with was an employee of Live Nation. This is my first attempt at reaching out to you because I was not aware of the fact that this was not a stubhub employee.

I did write a complaint and review of Stubhub with the better business bureau primarily because of the fact that customer service had assured me they had issued a full refund (which has still not happened and after reading review on BBB it seems they tell many customers this as a tactic of posing efficient customer service). I also will be posting reviews on Facebook, Instagram and twitter etc. The way I was treated was so unfair and immoral. There is no refund or compensation to change this night/experience, and when I really thought about it this is a supervisor of Live Nation.

Stubhub should not be held responsible for the way your employees treat people. I literally wanted to end my life that night. I have been going through a bitter custody dispute, a horrible break up, and move, and this was what I planned to be an exciting and fun night out with my friends. We all had went out and purchased Pink clothes to show our love.

We were happy and got all dressed up and wanted to sing each song and dance the night away. The man that is responsible for making sure all of the fun we were so excited to have was definitely ruined needs to be addressed. It is my birthday today October 15th, 1984 and almost a month after this event and I still am depressed and upset thinking about how this man has literally ruined my spirit and hope that this will ever be recognized or this man will ever be held accountable for his actions. I do have a picture of the man responsible for the pain and hurt he caused.

I doubt this email will ever make it into the hands of someone that can help with this issue. I also do want to make sure I do add that a gentleman named AL who also works for Live Nation and worked that event and consoled me that night and assured me I was a good person and he didnt know how anybody could treat me so wrongly does deserve to be mentioned and praised. I feel like nobody should ever have to be put through this and I genuinely want for nobody else to ever have to go through this and just hope this man is held responsible. I did mention he is a supervisor and I do have a picture of him from that night, but I think this will never be addressed and he will never be held accountable.

It just may take for this to happen to another person who just might handle things differently and maybe the outcome would be something we hear about on the news or something similar. I feel like social media and exposing this man and making sure I express how much his harsh treatment almost sent me down a dark rode just might be the only way to expose him. Maybe he will be noticed at other events and shamed for his coldness. Maybe he has a younger daughter who will see the post and she will see that shes not the only one treated so horribly by her father and its finally time someone exposed him, or just maybe the post I make will reach him and he realizes the outcome of his behavior and maybe it will change the way he chooses to treat people at events, and doesnt use his power or seniority as an ego boost or power trip.

I would like to share the photo with you and I just might drive out to your location to make sure my message reaches the appropriate person.

My name is Jill and my phone number is 267-367-**** feel free to reach out to me as I feel I want to make sure this issue is addressed. Thank you I am gonna try to make the best out of this birthday.

Loss:
$249
Cons:
  • Staff is not friendly
  • Affiliated with stubhub who has horrible customer service

Preferred solution: Apology

User's recommendation: Review event venues and concert ticket seller reviews before purchasing!

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Andrew M Orh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ticket info

AI Highlights
  • User asks if a ticket to House of Krazees on Oct 29 covers Twiztid on Oct 30.

Hello, so if I buy a ticket to the House of Krazees concert in Detroit at The Shelter on October 29th, does that ticket also get me into the Twiztid concert at St. Andrews Hall in Detroit on October 30th?

Preferred solution: An answer to my question

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No M Atf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hollywood, Florida

Complain about one of your drivers and bullying and self harming, another woman, and having record of it

AI Highlights
  • Alleges an employee told them to kill themselves and faced harassment.
  • Says the incident reflects on the company's mental health stance.
Live Nation - Complain about one of your drivers and bullying and self harming, another...
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Live Nation - Complain about one of your drivers and bullying and self harming,... - Image 3
Live Nation - Complain about one of your drivers and bullying and self harming,... - Image 4

Horrible trying to make a complaint about an employee and blurting harassment and a direct reflection of your camp by from this mental heath and will take with representation

One of their employees told me " to kill self in person and in social media and have documentation

Last time I checked musicians what you guys do as a company is mental health aware this is a direct reflection of your company and who you guys have as your employees. I think anyone else who understands mental health should understand how serious this is.

Preferred solution: Apology

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Dawn R Ffi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor customer service turned EXCELLENT outcome!!!

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AI Highlights
  • Live Nation and Ticket Master quickly resolved my case in 3 hours, professionally and as requested; thanks to everyone involved.

Live Nation worked QUICKLY with Ticket Master to get the details of my situation...within 3 hours my case was resolved both professionally and just as I had requested.

I'd like to thank everyone involved for assisting me and understanding my situation!!! THANK YOU a million times!

Preferred solution: Full refund

User's recommendation: Would recommend calling Live Nation with any questions or concerns

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Dawn R Zld

Poor customer service from Ticket Master turned EXCELLENT C.S

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AI Highlights
  • Customer contacted Live Nation; things were handled and it worked.
  • Live Nation reached out multiple times to ensure things were handled quickly.
Original review updated Sep 20, 2023

I reached out to live nation today and today things were handled!!!. It all worked out!

I appreciate the effectiveness and quickness and the speediness of service from live nation!!!

Theyve reached out more than once to make sure things were handled!!! Im completely happy with the way things worked out!!

Ty so very much live nation!!!

Pros:
  • Excellent customer service

User's recommendation: Reach out to LN directly

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Anonymous
map-marker Burbank, California

Sheer frustration from dealing with this company

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AI Highlights
  • They suck.

They suck, I don't need to say more They suck, I don't need to say more They suck, I don't need to say more They suck, I don't need to say more They suck, I don't need to say more They suck, I don't need to say more They suck, I don't need to say more They suck, I don't need to say more They suck, I don't need to say more They suck, I don't need to say more They suck, I don't need to say more They suck, I don't need to say moreThey suck, I don't need to say more

User's recommendation: AVOID

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