I have just had the worst concert experience of my life, thanks to LiveNation and Toyota Pavilion – and I have been to hundreds of concerts in my 48 years.
I purchased 2 lawn 4-packs on the LiveNation website for the Journey/Heart/Cheap Trick concert scheduled for August 16, and paid a total of $210.20 - $85 plus $20.10 in processing fees for each 4-pack. I received two tickets in the mail, each reading “lawn 4-pack” at the bottom right-hand corner.
There was no reason for me to think I had received anything other than what I had ordered. There were seven people, including three small children, in my group, and a friend had paid me $25 to use the eighth seat and was planning to meet us at the gate. When we arrived at the gate an hour before show time, we were told that we should have received eight tickets, and we would have to go to the box office to have LiveNation’s error corrected. The friend who had purchased my eighth seat was with another group, and decided to purchase another ticket so their group would not be late for the show, so I refunded her the $25 she had paid me.
My husband and I then left my two children standing at the gate with my sister and her family (piled high with blankets), walked ½ mile to the box office, and explained to 5 different people what had happened before someone was able to help us – but they would only give us 7 tickets even though I had paid for eight. In the meantime, the show had already started, and we didn’t get to our seats until well into the third song. By then, there was no place left in the family section, so we were forced to sit in the general section, where we had to inhale cigarette smoke (we are all non-smokers, and I am an asthmatic) and my children had beer spilled on them. We left before Journey even came onstage, as we began to fear for our children’s safety because the majority of the people were becoming seriously intoxicated.
A person behind us in line at the box office said the same thing had happened to him and to others.
Ticket buyers beware!